Privacy

Biktaka Privacy Policy — How We Handle Your Personal Data

Your privacy is not an afterthought at biktaka — it's built into how we operate. This policy explains exactly what data we collect, why we collect it, how we use it and what rights you have over it.

Last updated: January 2025  |  Applies to all biktaka accounts and platform users
Our Commitments

Six Ways Biktaka Protects Your Privacy

Here's a plain-language summary of the most important privacy commitments biktaka makes to every member.

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We Never Sell Your Data

Biktaka does not sell, rent or trade your personal information to any third party for marketing purposes. Your data belongs to you — we use it only to operate your account and improve the platform experience.

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Encrypted at Every Step

All data transmitted between your device and biktaka's servers is protected by TLS encryption. Sensitive account data — including payment details and identity documents — is stored using industry-standard encryption protocols.

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Collected Only What's Needed

Biktaka follows a data minimisation approach. We only collect the personal information that is genuinely necessary to operate your account, process transactions and comply with our legal obligations. Nothing more.

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Full Transparency

This privacy policy is written in plain language so you can actually understand it. We don't hide important information in legal jargon. If you have questions about how your data is used, our support team will answer them directly.

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You Control Your Data

You have the right to access, correct or request deletion of your personal data at any time. These rights can be exercised through your account settings or by contacting biktaka support directly via email.

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Compliant Data Practices

Biktaka's data handling practices are designed to meet applicable data protection standards. We review our privacy practices regularly and update this policy whenever our data handling changes in a meaningful way.

This policy applies to all personal data collected through biktaka.com and the biktaka mobile application. Please read it alongside our Terms and Conditions.

01 Who We Are

Biktaka is an online sports betting and gaming platform operated for members in Bangladesh. When this privacy policy refers to "biktaka", "we", "us" or "our", it means the biktaka platform and the team responsible for operating it.

Biktaka acts as the data controller for all personal information collected through the platform. This means we determine the purposes and means of processing your personal data, and we are responsible for ensuring that processing is carried out lawfully and transparently.

If you have any questions about this privacy policy or about how biktaka handles your personal data, you can reach us at any time at [email protected].

02 Data We Collect

Biktaka collects personal data in three main ways: information you provide directly when registering or using the platform, information generated automatically through your use of the platform, and information we receive from third-party payment providers during transaction processing.

Category Examples How Collected
Identity Data Full name, date of birth, national ID number Registration form, KYC verification
Contact Data Mobile number, email address Registration form, account settings
Financial Data bKash/Nagad/Rocket account number, transaction history Payment processing, deposit/withdrawal records
Betting Data Bet history, game activity, win/loss records Platform activity logs
Technical Data IP address, device type, browser, operating system Automatic collection via cookies and server logs
Usage Data Pages visited, features used, session duration Analytics tools, server logs

Biktaka does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs or health information unless specifically required by law.

03 How We Use Your Data

Biktaka uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes described here. The main ways we use your personal information are:

  • Account management: To create, maintain and secure your biktaka account, including verifying your identity and age during registration.
  • Transaction processing: To process deposits, withdrawals and any other financial transactions you initiate through the platform.
  • Bet settlement: To record, process and settle bets placed through your account accurately and in accordance with our betting rules.
  • Customer support: To respond to your queries, complaints and requests through live chat, email or other support channels.
  • Legal compliance: To meet our obligations under applicable laws, including anti-money laundering regulations and responsible gambling requirements.
  • Fraud prevention: To detect, investigate and prevent fraudulent activity, account abuse and other prohibited conduct on the platform.
  • Platform improvement: To analyse usage patterns and improve the features, performance and overall experience of the biktaka platform.
  • Promotions and communications: To send you relevant offers, updates and notifications — but only where you have opted in to receive them.

You can opt out of marketing communications at any time by updating your notification preferences in your account settings or by contacting support.

04 Legal Basis for Processing

Biktaka processes your personal data on one or more of the following legal grounds, depending on the specific purpose:

  • Contract performance: Processing is necessary to fulfil our obligations to you under the biktaka Terms and Conditions — for example, processing your bets and payments.
  • Legal obligation: Processing is required to comply with applicable laws — for example, identity verification under anti-money laundering regulations.
  • Legitimate interests: Processing is necessary for biktaka's legitimate business interests — for example, fraud detection, platform security and improving our services — provided those interests are not overridden by your rights.
  • Consent: Where we rely on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Sharing Your Data

Biktaka does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

  • Payment providers: We share necessary financial data with bKash, Nagad and Rocket to process your deposits and withdrawals. These providers process your data under their own privacy policies and are bound by strict data security obligations.
  • Identity verification services: We may share identity documents with third-party KYC providers to verify your age and identity as required by our compliance obligations.
  • Technology partners: We use trusted third-party services for platform hosting, analytics and customer support tools. These partners are contractually prohibited from using your data for any purpose other than providing services to biktaka.
  • Legal authorities: We may disclose your personal data to law enforcement, regulatory bodies or courts where required by law or where we believe disclosure is necessary to protect the rights, property or safety of biktaka, our members or the public.
  • Business transfers: In the event of a merger, acquisition or sale of biktaka's business, your personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights will be protected.

All third parties who receive your personal data from biktaka are required to handle it securely and in accordance with applicable data protection standards.

06 Cookies & Tracking

Biktaka uses cookies and similar tracking technologies to operate the platform, remember your preferences and understand how members use the site. A cookie is a small text file stored on your device when you visit biktaka.com.

We use the following types of cookies:

  • Essential cookies: Required for the platform to function. These include session cookies that keep you logged in and security cookies that protect your account. You cannot opt out of these.
  • Functional cookies: Remember your preferences such as language settings and display options to improve your experience.
  • Analytics cookies: Help us understand how members navigate the platform so we can identify areas for improvement. Data collected is aggregated and anonymised where possible.
  • Security cookies: Used to detect and prevent fraudulent activity, including bot detection and session integrity checks.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the biktaka platform. Biktaka does not use third-party advertising cookies or share cookie data with ad networks.

07 Data Retention

Biktaka retains your personal data for as long as your account is active and for a period after account closure as required by our legal and regulatory obligations. The specific retention periods we apply are:

  • Account and identity data: Retained for the duration of your account and for a minimum of 5 years after account closure, in line with anti-money laundering record-keeping requirements.
  • Transaction records: Retained for a minimum of 5 years from the date of each transaction.
  • Betting history: Retained for the duration of your account and for 2 years after account closure.
  • Customer support records: Retained for 2 years from the date of the last interaction.
  • Technical and usage data: Retained for up to 12 months in identifiable form, after which it is anonymised or deleted.

When your data is no longer required for the purposes for which it was collected, biktaka will securely delete or anonymise it in accordance with our data retention schedule.

08 Your Rights

As a biktaka member, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with your account details and a description of your request. We will respond within a reasonable timeframe.

  • Right of access: You can request a copy of the personal data biktaka holds about you at any time.
  • Right to rectification: If any of your personal data is inaccurate or incomplete, you can ask us to correct it.
  • Right to erasure: You can request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
  • Right to restrict processing: You can ask us to pause processing of your data in certain circumstances — for example, while a dispute about accuracy is resolved.
  • Right to data portability: You can request a copy of your data in a structured, machine-readable format for transfer to another service provider.
  • Right to object: You can object to processing based on legitimate interests, including profiling for marketing purposes.
  • Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting prior processing.

Exercising your data rights will not affect your ability to use the biktaka platform, except where the data in question is essential for operating your account or meeting our legal obligations.

09 Data Security

Biktaka takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your information against unauthorised access, loss, destruction or alteration. These measures include:

  • TLS encryption for all data transmitted between your device and biktaka's servers.
  • Encrypted storage for sensitive data including identity documents and payment information.
  • Access controls that restrict internal access to personal data on a strict need-to-know basis.
  • Regular security assessments and vulnerability testing of the platform infrastructure.
  • Two-factor authentication options for member accounts to reduce the risk of unauthorised access.
  • Incident response procedures to detect, contain and report data breaches promptly.

While biktaka takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account secure — use a strong, unique password and never share your login credentials with anyone.

10 Children's Privacy

The biktaka platform is strictly for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If you believe a minor has registered on biktaka, please contact us immediately at [email protected] and we will investigate and close the account promptly.

Age verification is a mandatory part of the biktaka registration process. We may request additional proof of age at any point, and accounts that cannot be verified as belonging to an adult will be suspended pending investigation.

11 Changes to This Policy

Biktaka may update this privacy policy from time to time to reflect changes in our data practices, legal requirements or platform features. When we make material changes, we will notify registered members via email or an in-platform notification before the changes take effect.

The "last updated" date at the top of this page will always reflect when the policy was most recently revised. We encourage you to review this policy periodically. Continued use of the biktaka platform after an update constitutes acceptance of the revised privacy policy.

12 Contact & Complaints

If you have any questions, concerns or complaints about how biktaka handles your personal data, please get in touch with us directly. We take all privacy concerns seriously and will respond promptly.

If you are not satisfied with our response to a privacy complaint, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction. We will always cooperate fully with any such investigation.

We aim to respond to all privacy-related requests and complaints within 5 business days. Complex requests may take longer, but we will keep you informed of progress throughout.

Join Biktaka

Your Data Is Safe — Now Start Betting

Now that you know how biktaka protects your privacy, create your free account and enjoy cricket, football, volleyball, e-sports and more — all in BDT with instant deposits and withdrawals.